The environment is primarily Microsoft Windows; Windows 10, Windows Servers, Active Directory, Office 365 and General Windows Desktop Software’s. We have a few MAC devices so some experience is preferred.

Main role and responsibilities

  • You will be providing hands on support across numerous offices with technical tasks ranging from full pc installations, configuration, maintenance, troubleshooting, and repairing of computer hardware, software, wireless, network printers, related peripherals, mobile devices, videoconference equipment, etc
  • You will be involved in IT desk and office moves as needed.
  • You will complete a daily schedule to ensure the enterprise systems are not only working as required but remain a secure and safe environment;
    • Backups
    • Asset management
    • Anti Virus
    • Critical patches
  • You will also be required to deal with server based changes /issues when needed.
  • You will maintain in depth and comprehensible support documentation.
  • You will have an understanding and be able to manage software licensing.
  • You will be able to respond to security threats in the environment and assist with any remediation.
  • You will keep asset inventory management system up to date.
  • You will be involved in the continuous improvement initiative of staff training.

Required skills

  • Excellent communication and people skills across the spectrum of remote staff, on site staff to Board Executives.
  • Ability to work effectively, demonstrating strong diagnostic and problem solving skills within a fast-paced and changing environment.
  • Ability to manage your time effectively while coping with many different projects at the same time.
  • Strong knowledge of Microsoft operating systems including an understanding of Windows server 2008 and above.
  • Good knowledge of TCP/IP to assist in resolving network related issues.
  • Understanding of PC hardware set-up and domain configuration.
  • Knowledge of Active Directory
  • Knowledge of backup systems
  • Knowledge of Hyper V environments
  • Flexible attitude towards working hours as out of hours work will be required for major platform changes/ updates.
  • A full, clean UK driving licence as commuting between sites is required.
  • Formal IT qualification
  • 3 to 5 years experience in a similar role.