POSITION TITLE: Field Service Engineer
DEPARTMENT: Service
REPORTS TO: Group Project Manager US
FLSA STATUS: Non‐Exempt

POSITION OVERVIEW:

The Field Service Engineer is responsible for providing service and support at customer sites located throughout their assigned territory.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide installation supervision, testing, commissioning, maintenance, and repair work for low voltage distribution gear, transformers, and related power distribution equipment in a professional way.
  • Prepares technical reports/test sheets, monitoring of spare parts, tools/equipment, consumables, etc.
  • Maintain and follow safety regulations for the company and the specific sites where working.
  • Attend all appropriate site meetings.
  • Interfaces with Project Management and Site personnel.
  • Provide excellent customer service to clients, listening to and addressing their needs and/or escalating their needs through our organization for resolution.
  • Communicate on a regular basis with Project Managers receiving and relaying information.
  • Proactively works to eliminate waste and adds value to all processes.
  • Adhere to all relevant health and safety regulations and perform work practices that are safe.
  • Adhere to company policies and rules.
  • Additional duties as required.

REQUIREMENTS:

  • Education to the Associates level in electrical power distribution or related field and/or 5+ years of similar work experience in a related field. Military experience is preferred. Data Center or equivalent mission critical system experience preferred.
  • Demonstrated experience working with electrical power distribution systems, power monitoring systems, AC/DC electrical power, and the use of communication protocols. Three to five years’ experience in the design of low voltage switchgear assemblies/systems and/or power distribution equipment is preferred.
  • Knowledge and understanding of UL Standards, such as UL67 Panelboards, UL1008 Transfer Switch Equipment, UL10008S Static Transfer Switches, UL60950 Information Technology Equipment, UL 891 Switchboards, UL 1558 Metal‐Enclosed Low‐Voltage Power Circuit Breaker Switchgear as applicable, as well as other pertinent standards.
  • Ability to read and understand electrical schematics.
  • Ability to use test equipment, to include multimeters, current meters, and related devices.
  • Proven ability to work on own initiative, problem solve and present potential solutions.
  • A clear focus, understanding and desire to drive improvement across Safety, Quality and Production.
  • Ability to maintain a tactful, orderly working relationship with others.
  • Ability to read and write English with excellent communication skills, follow verbal instructions, and use mathematics.
  • Must have a valid driver’s license and ability to be insured by our insurance carrier.
  • Ability to travel 80 to 90%.
  • Ability to work on‐call, weekends, and required overtime as required. Must also be able to respond and arrive on emergency calls within 2 hours.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee has constant exposure to indoor manufacturing or construction environment and occasional exposure to moderate noise. They must stand and walk frequently. The employee has constant use of hands/fingers to grasp, pinch, pull, feel, or handle and manipulate parts and tools.

They must constantly reach with hands and arms; use hands to manipulate, handle, or feel material. The employee will have frequent repetitive motions and frequently be able to lift or move 25 lbs. The employee has constant requirement of specific vision abilities, including close vision, distance vision, color vision, depth perception, and ability to focus. They must occasionally wear eye protection and other required personal protective equipment (Industry standard safety equipment is provided by the company and specific notice is posted in areas where safety equipment is required).

Definitions:
Constant (5‐8 hrs/shift)
Frequent (2‐5 hrs/shift)
Occasional (Up to 2 hrs/shift)
Anord Mardix is an equal opportunity Employer.